Cancellation Policy

Guidacle Light (web). Sign in, open Pricing, and use Manage subscription. That opens the billing portal run by Paddle.com Inc., our Merchant of Record, where you can cancel.

Mobile app.A subscription bought inside the iOS or Android app is cancelled in that store — Subscriptions in your Apple Account settings, or Payments & subscriptions in Google Play. We cannot cancel a store subscription for you.

A day pass is not a subscription and does not renew, so there is nothing to cancel. It ends by itself when its time runs out.

Cancellation takes effect at the end of the period you have already paid for. You keep access until then and are not charged again.

After that, your account and everything saved in it remain — the places you saved, your routes, your preferences. What stops is playback: on Guidacle Light you can still browse places and see what is there, but listening requires a subscription again.

A free trial takes no payment details, so there is nothing to cancel and you cannot be charged for one. It ends by itself. That is true of both the Guidacle Light trial and the free day in the mobile app.

Cancellation is separate from a refund — it stops future charges but does not refund a past one. See our Refund Policy for when refunds apply.

Cancelling stops your subscription but keeps your account and saved routes. If you want your account and data permanently deleted, do it yourself: on the web, open Account and choose Delete account; in the mobile app, open Settings and choose Delete account. Or email support@guidacle.com from the address on your account.

If the cancellation flow ever fails or you can't find the button, email support@guidacle.com and we will cancel for you and follow up with a written confirmation.