Refund Policy

Effective 2026-09-06

Subscriptions bought on the web are sold and billed by Paddle.com Inc. as our Merchant of Record. Refunds for those are issued by Paddle according to the terms in Paddle's Buyer Terms, which govern any refund request.

1. Free trials are never charged

The free trial of Guidacle Light takes no payment details and is not a subscription. Nothing is charged for it, so there is nothing to refund and nothing to cancel — it ends by itself. The same is true of the free day in the mobile app. See our Cancellation Policy.

2. Day passes bought in the app

A day pass is a one-time purchase sold by Apple or Google, not by us. Refunds for it are requested from that store under its rules, the same as any other in-app purchase — we cannot refund it on your behalf.

3. Statutory withdrawal rights

If you are based in the EU, EEA, UK, or another jurisdiction with consumer-protection laws, your statutory withdrawal rights apply as set out in Paddle's Buyer Terms.

4. How to request a refund

Email support@guidacle.com from the address on your account, including the date of the charge. We will pass the request to Paddle for processing under their Buyer Terms.

If you subscribed inside the iOS or Android app, request the refund from Apple or Google instead — they are the seller for that purchase, and we cannot refund it on your behalf.

5. Processing

Approved refunds are returned by Paddle to the original payment method, typically within 5–10 business days.